Terms & Conditions


Payment

We accept Visa, Mastercard, and American Express cards. 

Customers who wish to use a purchase order must be pre-approved. Please email us your standard credit letter to start the approval process. Credit terms are net 30 days from date of invoice. 


Shipping

For shipments within the United States, we use FedEx Ground or FedEx Express. 

If you wish to use your own shipping account, please contact us directly. 

For standard shipments to Canada, we use US Parcel Post / Canada Post. We have found this minimizes cross-border fees. 

For overnight shipments to Canada, it is best if you use your own shipping account with UPS or FedEx. If you need to ship overnight, please contact us.


Taxes

For products shipped to California addresses, we charge all applicable sales taxes at the time of sale.

For products shipped outside of California, the buyer is responsible for all taxes due.


Warranty

Our products have a one year warranty. If you receive a Carlsen Melton product that is defective, we will replace it upon return of the defective item. In addition, if your Carlsen Melton product becomes defective within the warranty period, we will repair or replace it upon return of the defective item. We will not replace a product that has been damaged by misuse or abuse.


Sales to Countries Other Than the United States and Canada

At the present time, the sale of our products is restricted to customers residing in the United States or Canada. If and when the regulatory burden of selling our products to customers residing in other countries eases, we will re-consider this policy.

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